James C Ypa

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Non-Delivery of items. Charged for them anyway.

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Favor Delivery - Non-Delivery of items. Charged for them anyway.
Favor Delivery - Non-Delivery of items. Charged for them anyway. - Image 2
Favor Delivery - Non-Delivery of items. Charged for them anyway. - Image 3
Favor Delivery - Non-Delivery of items. Charged for them anyway. - Image 4
Favor Delivery - Non-Delivery of items. Charged for them anyway. - Image 5
Favor Delivery - Non-Delivery of items. Charged for them anyway. - Image 6

On 25 April, I ordered from my local Subway through the Favor app. Jonnell T.

was my assigned runner. As soon as my order was placed, I texted her to thank her and to provide her with additional info because the app does NOT allow for the proper formatting and storage of a complete address that would allow an apartment number. I have had Favor deliveries to my door before with no problem. See attached media files.

I am a 100% disabled combat veteran who has trouble walking more than a few hundred feet.

Even though she had my apartment number via text message, my runner dropped my order off at my apartment complexes Main Office which is approximately 1/2 mile away. When I saw it was delivered to the office, I texted the runner immediately. See attached media files.

As of the time I am submitting this review, I do not have my food and favor made sure they got paid for this egregious error on their part. I called the Favor customer service telephone number at (855) 623-****.

I received a recorded message that stated: "Thank you for contacting Favor customer service. You have reached a number that does not accept incoming calls." Then it hung up on me.

I then used the app to rate the delivery person. It was a one-star review that clearly stated why they were receiving that review. The favor app on the phone is of very limited usage to a disabled person.

The website needs much more information on it concerning resolving issues from customers.

We shall wait and see what happens.

At this point, I believe it should be incumbent for Favor to contact me to resolve this issue. It will be extremely difficult to recommend them to anyone.

I will update this report should new information come to light.

View full review
Loss:
$40
Pros:
  • Was convenient at first but very unreliable
Cons:
  • No one will answer support

Preferred solution: Full refund

User's recommendation: Be very cautious! Favor does not merit your trust, nor your money.

2 comments
Mylan Moc

I had a delivery driver do the exact same thing to me. I also happened to be a Favor delivery driver and know how to provide good customer service, as well as read any and all directions/instructions in the comments/additional details section of the ap.

My driver not only harassed me the entire process with a barrage of texts over 3 items (at one point I used the grocery stores app and told him the *%#^* isle number) but told me he was leaving my items at the apt complexes main office. While I too am a veteran, I am fortunately not disabled and my heart goes out to you. I was definitely not ready for a contact order and had to rush to meet him. Once I did I was confronted with a very angry, short little dude with a ratty beard, white tank top, cut off jeans shorts, combat boots, and swastika tattoos all over his shoulders.

Clearly someone had taken notes from the racist-white-trash playbook. He was like a Hitler yard gnome. I digress. I got my things, ignoring his weird rantings, and immediately contacted Favor support via chat client through the app.

They texted me through my cell, 5 hours later, at 1:30am, which woke me. Long story short I let them have it and eventually received an email address to properly document my concerns and complaint. I wasted $30, no offer of refund. They gave me a $10 credit to my account…which I no longer use as a customer OR a driver.

Here’s the email addy.

Maybe you can get some positive action. heb_runnerissues@***.com Good luck!

Mylan Moc
reply icon Replying to comment of Mylan Moc

@ f a v o r d e l i v e r y DOT c o m

View more comments (1)
Charles B Eex

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Verified Reviewer

Because you genuinely will not talk to people you make it impossible even if the call is intended to complement something to actually talk to a live body I find this very troubling

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Because you genuinely will not talk to people you make it impossible even if the call is intended to complement something to actually talk to a live body I find this very troubling. I sincerely want a phone call from a living breathing human being not to disparage not to complain but to get a question answered or I will cease using your service, I will forbid my family from using your service. I will forbid my company from receiving anything from Favor and yes I do have this power. Either call me back or if you will please let me know DoorDashs phone number 512-784-**** Charles Blackburn
View full review
Pros:
  • High marks all around
Cons:
  • Difficulty with contact

Preferred solution: simply how do I increase the tip for my runner. & Direct line for help

User's recommendation: I have absolutely no complaints except these people do not want to communicate with their customers

Josh K Ilb
map-marker Austin, Texas

*** customer service and poor practices

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The husband of my assigned favor driver delivered my food. Not just that, but it was 30 mins later than the time she marked as delivered. My aides were wrong, and food was ice cold.
View full review
Loss:
$64
Pros:
  • Ehh
Cons:
  • Ehh

Preferred solution: Full refund

User's recommendation: Don't use for food, use uber eats

Ronnie M Gwr

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Verified Reviewer

Stupidity of drivers

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Driver asked for my wife's ID while she was not home so instead of asking for my ID,she refused to deliver our order.
View full review
Pros:
  • Getting my money back
Cons:
  • Not dependable and not very smart either

Preferred solution: Full refund

User's recommendation: Don't ever use this delivery service

Tammy N Oji

Cannot reach anyone to answer my question all I wanna do is get my address corrected which I’ve done in my profile account and it still says it doesn’t deliver in my area I live in Lancaster Texas ZIP

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I have moved in Favor is telling me it doesn't deliver in my area I don't live in that area anymore and I know it delivers in the area that I am in now which is Lancaster, TX 75146
View full review
Loss:
$11

Preferred solution: Deliver product or service ordered

Priscilla K Buw

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Verified Reviewer
| map-marker San Antonio, Texas

Can't get church's chic to confirm order say I need to call you

See above. Churches chix says this is your error. Pls call me ASAP we are starving 210288**** You offer free delivery w. Churches abd after 3 attempts churches said its your fault I have done it right but they will not accept my order through favor call me! I am waitjbg
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User's recommendation: Call the other delivery svc unless we can work this out

Julian D Fpj

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Verified Reviewer

Refund

I have ordered an item from a fast food restaurant and I cancelled my order and I didnt get my money back
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Loss:
$23

Preferred solution: Full refund

George G Vsm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Channelview, Texas

Cataract surgery reason for absence

Just wanted to update Favor why Im not working. Im having cataract surgery on both my eyes. I should be accepting Favors by Jan. 15, 2023.
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Greta W Epp

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Verified Reviewer

Never received my items-had to wait for new delivery

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While standing outside waiting for the delivery of my items,I received a text, with no photo, saying that my items had been delivered. I immediately called the driver and told her several times that she didn't deliver to me and asked her to confirm the address. She wouldn't confirm nor go back and get my items. She became upset and hung up on me. I called the store, and they resent my items at no charge and reported the driver to Favor. I reported this to Favor on Nov. 3rd and have yet to hear from them.
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Preferred solution: I works like to know of that driver still works for Favor

Anonymous
map-marker New Braunfels, Texas

It's says it's not available in my area.

I am in New Braunfels, Tx and want to be a driver but it says it's not available in my area. Is there any other way that I can apply?
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Roseanne S Nsa

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Verified Reviewer

Did not receive payment

I did three promotions, and I did not get paid for them was just wondering when will I receive payment and how will I receive my payment?
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Anonymous
map-marker San Antonio, Texas

Driver information

I am a Favor Runner. I have been trying to get back on my app to run deliveries. There is no office in San Antonio, no number. I am trying to reach Favor Support to log back in. I have a new email, new number, and new bank account. Somebody please help me. My new number is 830-507-****, and my new email is marcusbarroso45@***.com
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Alyssa S Aiw

Complaint no delivery

I did not recieve the main entree for my dinner tonight and am very disappointed.i wamt a full refund.
View full review
Loss:
$40
Cons:
  • Order is always messed up

Preferred solution: Full refund

Kimberly D Rct

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Verified Reviewer

Debit card

My account was hacked so I had to get a new debit card I'm a favor Runner! But my new debit card keeps declining when I try to enter it in
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Preferred solution: I would like to add my debit card to my account

Atharva M Qry

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Excess charge on order

Favor Delivery - Excess charge on order
Favor Delivery - Excess charge on order - Image 2
The order total should have been no more than 30$ with all expenses included tax, items costs, service fee, delivery charge, surplus delivery charge, but i have been more 32$ minimum and the app expects me to tip the driver at least 2$. There is no phone number listed for favor customer service which is pathetic.
View full review
Loss:
$34

Preferred solution: Price reduction

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