Favor Delivery
Reviews and Complaints
San Antonio, Texas
Delivered wrong
I ordered I hop and got target bounce and spray and wash. I was looking forward to my food I cant get in touch with runner or customer service
User's recommendation: Check before they leave . My runner was David
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Verified Reviewer |
Killeen, Texas
I keep trying to sign in for deliverys and i get signed in
i cant get signed in to make deliveries can i get help to get signed in. i would like to start delivering as soon as possible.
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Verified Reviewer |
Waco, Texas
My delivery has not showed up
- - Delivery arrived at 10:45 PM instead of 8:30 PM.
- - No one was available to handle late driver issues.
My grocery did not arrive until 10:45 at night; it was supposed to be there at 8:30. Then I tried everything to get ahold of y'all, and it was closed. If you're going to have drivers out that late, someone should be there to deal with the problems.
- You just need to have them deliver on time
User's recommendation: Just get start earlier
Mcallen, Texas
Lost wallet
One of your drivers picked up my husband's wallet, and I need to contact the driver who picked up food at Kolos in McAllen, Texas. Please contact me at 956-250-****.
Preferred solution: NY HUSBAND'S WALLET!
User's recommendation: Not at this time but if the driver contact me.
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Verified ReviewerWhy is my account close
Why is my account close. I asked the lady for her ID to verify her age and she got upset I have to do it because its the law so why am I being punished for doing what is right and its thelaw
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Verified ReviewerWon't let me start an account
I'm trying to create an account so I can start doing favor deliveries i tried to do account but won't let me do anything trt
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Verified ReviewerSUPER PISSED BUT YOU WANT ANSWER
- - Favor customer service is horrifically bad.
- - They don't answer calls or inquiries about missed orders or delivery fees; I would not recommend them.
Favor customer service is horrifically bad. They don't answer any phone calls and will not answer any inquiries about missed orders, delivery fees, etc.
I would not recommend them to anyone. They don't answer your phone calls, emails, etc.
- No pros
- Are hortible
Preferred solution: Full refund
User's recommendation: DON’T USE THEM!!!!!!!!
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Verified Reviewer |
Dallas, Texas
I don't want to be a subscriber, so...
I don't want to be a subscriber, so cancel my account immediately. Please respond when you have accomplished this cancellation to dcsargent@***.com.
- I can only suggest this approach if you are incapacitated
- More than the 64 digits they allow
Preferred solution: Full refund
User's recommendation: don't sign up. this is the most difficult cancellation i have ever attempted
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Verified Reviewer |
League City, Texas
Stolen items from delivery driver
- - Items were stolen from the delivery driver.
- - I was blamed over coordinates despite proof.
- - Neighbors have footage of the person taking items.
My items were stolen from your delivery driver. My order was almost $200, and I spoke to several people. Even after telling them my neighbors have footage of the guy taking my items, they decided it was my fault because of the coordinates, even after having proof.
- Customer service and drivers
Preferred solution: Full refund
Bad service
I did not receive my items. It was $138, and now you cannot reach anybody.
Robbery! Need someone to answer phones.
Preferred solution: Deliver product or service ordered
League City, Texas
Reactivation
- - Asked to upload ID for 3+ years after an error; both tried.
- - A deactivation message implied account misuse; they deny it and want action.
I was asked to upload my identity like I'm not a favor runner for over 3 years. After attempting and experiencing an error, my husband also tried to complete the request, but then I received a message saying I was deactivated, as if someone was using my account.
No one is using my account, and no one has responded.
This is a bad experience for me, and I want to know what Favor is going to do about the situation because if I'm being accused of fraud, then we need to go to court to settle this matter. Other than that, I have provided great service, and there's been no appreciation, and that alone is a problem.
- I understood the assignments and completed them successfully without incident
- This company is discrimitory
Preferred solution: Reactivated with top scores and acceptance rates as I have performed
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Verified Reviewer |
San Antonio, Texas
They need to improve the app all the way around.
- - The QR code at checkout is confusing and causes issues.
- - Show item pictures at checkout and provide an HEB receipt.
The delivery app shows a QR code that is very confusing and causes a lot of issues at check out, also it needs to show the item pictures at check out window and HEB needs to give us a receipt to verify all of our groceries and the app a million times better each and every time.
Preferred solution: Full refund
Round Rock, Texas
My wife ordered food from Whataburger but never received the food. Favorite never delivered the food and she was charged 21 dollars.
Charged for food that was never delivered. Communicating with you guys to resolve the issue is a hassle.
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Verified Reviewer |
Fort Worth, Texas
Refund
- - The order arrived late and the ice cream was melted.
- - The driver was late.
- - I stood outside in the cold as the wait time changed from 3 to 12 minutes.
Very pissed off, my order was late and the ice cream was melted. The driver was very, very late. I was standing outside in the cold because the driver was 3 minutes away, then it jumped up to 12 minutes.
- Bad service
Preferred solution: Full refund
Taylor, Texas
Refund
Ordered food from Whataburger. Favor delivery person Christopher V has not picked up the order; it has now been an hour since I placed the order.
Preferred solution: Full refund
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I need my account back I guys are not excited my word u guys want us to get there iD for alcohol orders in when they reported that they have to give iD for there alcohol order that's what u guys tell us or we can't leave the alcohol
That was my job for her alcohol on her order of wine.i have to check it by law even on your app