Favor Delivery
Reviews and Complaints
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Verified Reviewer
I cancelled and was still chsrged a monthly fee. I tried to speak to the customer service line and it hung up on me and asked for my review.
You cancelled me; it’s for my request on July 28, but yet you still pulled a monthly payment on July 30. Please refund me that money.
- Good deli ery
- People who cannot read my instructions were quite often not being able to find me
Preferred solution: Full refund
Harlingen, Texas
Wrong order
Got my order wrong. Wrong items, and then the support team doesn't even answer the phone, or no one is available.
- No pros
- Mess up your order
Preferred solution: Full refund
User's recommendation: Don't use the app favor it's horrible they mess up your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation
Not good.
Directed me to website. I expected to have a voice at the end just to get information.
No complaint. But now I have ayou won't get much help complaint.
No help and no place to check your previous orders. Customer service sucks.
Preferred solution: Apology
User's recommendation: Don't expect to get trsilts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Resolved: Delivery man *** confiscated half my...
Delivery man *** confiscated half my order to flaming Bird at H-E-B and only delivered a portion of the order you owe me a credit for the undelivered portion of the order, which was 2 pounds of sausage and 1 pound of fajita meat
User's recommendation: This company operates to scam. Do not use them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Corpus Christi, Texas
Did not receive food
Not delivered no food paid for it restaurant will not help I am getting madder because I do not to say anything else
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rosenberg, Texas
Where is my order ?
I placed an order at Circle K and was charged and haven't received it ! I can't speak to anyone ! Why ?
User's recommendation: Do not use favor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
How do I find my original order placed...
- - Missing items: 1 of 2, 2 of 1, plus ice cream and bread.
- - Substitutions not offered; support contact is hard.
How do I find my original order placed today? I have the receipt, but there are items missing for which there should have been a viable substitute.
I've received only 1 of an item where I requested 2. And 2 of an item where I requested only 1. The ice cream is missing for which I can't believe there wasn't a substitute of a different flavor. The bread is also missing.
I appreciate the 1 hour delivery time, but Favor doesn't offer a customer to note "no substitutions" or a desired substitution.
And I had to call HEB just to find out how to get support as I couldn't find anywhere a number to call for Favor or how to send and email. I was not contacted either by text or phone call by the Favor delivery person regarding any of the missing items.
The HEB website is much more customer friendly than Favor's.
Because of the issues I've had today and the time it's taken me to find out how to contact Favor, it is doubtful I will use Favor again. A very disappointing experience for which I would appreciate a reply and help in getting to the bottom of all the disconnects with my order as I was charged for the items not delivered.
This whole experience has been a frustrating mess!
Plano, Texas
Unexplained reason for deactivated account
- - Account deactivated after using service on another device; cited security reasons.
- - Support is via email only; responses are limited.
Used the delivery service Favor once and it was great. Left my phone at home and logged into my Favorite account on my husbands phone to order and next thing I know my account has been deactivated.
I sent an email to customer service asking what the issue is and they said it was for security reasons. Thats it. Done. Cant use them anymore.
Unfortunately thats all H-E-B uses for delivery. No further explanation given when asked. Tried to open an account for my husband on his phone and he is deactivated and banned as well with no explanation. You cannot get a hold of a real person at all, everything is through email, which is beyond frustrating because they do not answer your questions.
WORST CUSTOMER SERVICE EVER. All I want to do is order groceries for my disabled husband and have them delivered.
User's recommendation: Do not use
Houston, Texas
Cancel order
First time Favor customer. The app only showed lunch options at a restaurant and when driver arrived she was told lunch was not an available option I needed to change my order which wasn't an option for me. How do I cancel and not have any of my credit taken?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
I need my account deleted only after my...
I need my account deleted only after my card info is removed from your system and no no attempts are terrier for not even one single penny 01¢
Then delete my account permanently from your system algorithms and etc. My phone number is 918-345-****
My name is Leanna Parker and my email to use is parkerleanna61@***.com
Preferred solution: Apology
User's recommendation: Watch it for all the extra charges that get entered after the delivery and several days later
Converse, Texas
Complaint
- - A Favor driver picking up an order delayed the drive-thru.
- - The delay affected the food's freshness.
I went to Bill Miller's Barbecue at 17600 N IH35 at 7:25 pm. I ordered my food in the drive-through.
Before I could move up, a dark-colored Honda SUV with a license plate ending in 6588 pulled in front of me. It turned out to be a Favor driver picking up an order.
This made me wait longer to get my food, making it not as fresh. Is that normal, or was the delivery driver just being lazy?
- Food for busy people
- Line cutting and cold food
Preferred solution: I would like ti see no line cutting.
User's recommendation: Stop cutting the line.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
I want my money back from using your...
- - Requesting a refund for a delivery error, poor service, and a tip left for the runner.
- - Food was left at the wrong location and never received.
I want my money back from using your company and the tip I gave your runner. This is the first time I've ever had an issue, but the carelessness of your runner's actions really left a poor taste in my mouth.
My food was left at another location in the open where I never received my food, and I believe the homeless got a $70 meal for the night. How do you not confirm with your customer that you're at the correct address when they tell you they're sitting on the porch waiting for the person to pull up?
I never saw the runner, which sent me on a wild goose chase for my money lost. This was ridiculous.
- There are some good runners but i got a careless one
- People do not care about customer service any more
Preferred solution: Full refund
User's recommendation: Stick to the actual address not the bs map quest gives. And make sure you know what customer service really is.
Corpus Christi, Texas
Missing items
I was missing two of the items in my order I ordered from a restaurant, and then to make it worse, favor support is so slow to respond!
- 0 delivery fee
- Tip is required delivery is long and no customer support
Preferred solution: Deliver product or service ordered
User's recommendation: 5/10
Kansas City, Missouri
Answer
You have done nothing you did not answer you didnt answer my question you wont even respond Im waisting my time and I am angry!!!
User's recommendation: Nothing
Austin, Texas
I don’t understand if I’m clear to be a runner for Favor
I need assistance. I don't understand if I've been approved to become a favor runner or if there is something in my background that is not allowing me to proceed.
Preferred solution: just trying to understand the delivery app to become a runner
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