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Debra P Ipr

How can I get my refund?

Top question

A charge was made to my debit card on file with Favor delivery. $50.00 charge was made to Favor Temp.

I never made that charge. I want a full refund of this charge.

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1 comment
Melanie Cooper
Food Expert


According to the Favor Delivery help section, if there is an issue with your Favor account, you should contact the company customer care team through the Favor app. You may also try to reach out to them by phone at (855) 623-3287 or via the company's social networks.

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Selina S Aal
Verified Reviewer

how to order with favor gift card

I tried to order food. I enter my gift card promo number for credit, but after ordering food, it keeps asking for my personal debit card, which i prefer not to enter.

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1 comment
Melanie Cooper
Food Expert

According to the Favor Gift Cards Terms and Conditions, to use an e-gift card, you should enter the code provided into the Favor app and the applicable amount of Favor credits will be added to your account. When you make a Favor order, the credit is automatically applied to the cost of the order, including the cost of goods, service fee, delivery fee, and tip. Any remaining balance is applied to future orders. E-gift cards do not expire.

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Tanya D Fuj
Verified Reviewer

Why was i charged so much for my order

I ordered a sandwich combo from Chik-fil-a and I was charged $22. I understand the delivery fee and tip, but I don't know how it got to be $22.

The receipt in my bag said the order came to $10.75. This is ridiculous.

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1 comment
Melanie Cooper
Food Expert

According to the Favor FAQ section, the standard delivery fee for Favors is $6, however, this may vary by geographic area or merchant.
In addition to a delivery fee, they charge a service fee and suggested Runner tip. Service fee typically ranges from 5% to 16% based on the cost of items purchased, with percentages varying based on geographic region, merchant, or other factors. Your Runner will receive 100% of the tip, which you can adjust after delivery (minimum $2).
If you need any assistance with your order, you may contact the Favor Support team by going to the Help section in the app or website.

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Demaya W

How can i get my refunds

Never received my order for 14.05 and 25.60

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1 comment
Melanie Cooper
Food Expert

In order to get a refund for your order that you didn't receive, you should contact favor delivery customer service. You can reach them by phone at (855) 623-3287 or via email contact@favordelivery.com.

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Samj Y
Verified Reviewer

How do I access my account after forgetting my password

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1 comment
Melanie Cooper
Food Expert

According to the Favor Delivery sign-in page, you can reset your password by entering your email address associated with the Favor Delivery account at reset.favordelivery.com. You should receive an email with a link to reset your password.

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Tony V Pkw

Why my restaurant permanently closed

Why my restaurant closed

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1 comment
Melanie Cooper
Food Expert


Unfortunately, Favor Delivery does not provide any information about possible reasons why the restaurant can be permanently closed. Please contact the Favor Delivery customer care team for assistance. You may reach out to them by phone at (855) 623-3287 or by email at contact@favordelivery.com.

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Elva S Gfi

Im 65yrs.of how do i register?

Do I need to register to have the HEB FAVOR, TO HAVE MY GROCERIES DELIVER AND HOW DO I DO THIS.?

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1 comment
Melanie Cooper
Food Expert

According to the Food Delivery Help Center, you should create your Favor account. In order to use Favor, you should go to favordelivery.com or download the Favor app to browse popular nearby restaurants and stores or tap the ‘search’ icon to order from any store within your delivery zone. You can add items from our menus or type in custom orders.
Favor is cashless. All payments are completed through the app and the company accepts all major credit and debit cards. When you order your first Favor, you’ll enter your payment information, which they should store securely. You only need to enter your payment info once.
If you need any assistance with registering your account, please call Favor Delivery Customer Service at (855) 623-3287 or email at contact@favordelivery.com.

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Corinne C Vya

Assisting my 88 year old mom who lives with me

I am about to place first order for my 88 year old mom, 2 questions

1) how often can my mom place an order?

2) my mother has limited communication skills, may I talk to her Favor person for her to answer questions about substitutions in her order?

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1 comment
Melanie Cooper
Food Expert

According to Favor Delivery FAQs, their deliveries are on-demand, at the time you need it. After you order your Favor, it is assigned to one of the Runners, who will complete your delivery. Runners act as your personal assistant that you can text throughout the entire delivery, so if you decide you need to make any changes, text your Runner to let them know.

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Alma G Jva

I did not get an item from HEB. How do I get a refund.

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1 comment
Irene Moore
Shopping Expert

According to the HEB Faq page, your order should arrive within your selected delivery time slot. You can check your order status at any time from the “Orders” section of the app.
If you still experience any issues regarding your order, please contact HEB Customer Service via the company Contact Us tab at heb.com/static-page/contact-us.

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Mayco Sch

how can i get a refund

how can i get a refund? my bank account shows i’m pending a transaction from favor but on my favor app it shows that i didn’t order anything

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Mariya Xjb
Verified Reviewer

How do I reset my password

How do I reset my password? Will not send me a verification code.

I'm feeling frustrated. Trying to sign up to be a runner.

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Dayra Akk
Verified Reviewer

I had my favor order charge me 41

I had my favor order charge me 41.65 and it was cancelled I haven't got my account credited yet how long will it take it's been 3 days

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Brandon P Fjz

I work for favor in the Horton Tx area.Small loan co. wants my work phone number... Not exactly sure what phone# they want ...?

Applying for a small loan needed to fix my car used with favor runner, loan company wants my "work phone number" " not sure what to put exactly....

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Marcos S Tek
Verified Reviewer

Do y'all ask for social security numbers

I'm just trying to apply for a runner but do y'all ask for the social security or how do that work .... because I would like to do it but I am on social security

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Rosanna S Jcf
Verified Reviewer

Can I use my cash app card for only my favor wages

Trying to update and I am wondering if I can use my cash app card for only my favor wages after many attempts it said my card

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CARRIE W Hkc

Why can't I order or add my debit card

I am not able to shave my debit card to my account. When I ordered on a different card my order was cancelled. Is there a hold on my account?

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Osman M Llw

Help me

Good morning, I'm entering the earnings section and it doesn't open, it sends me to the website at once and tells me “something broke! ” Are there problems with the app?

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Amy K Hjl

My card was apparently charged fraudgently so I get to be punished for 7 days

I have never used the card on my own I did go to that location for a much smaller run So how the crooks got my card number I have no idea What now?

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Abiodun E Crf

Where is favor delivery office located in Houston

I need to pick up some documents. The IRS has requested me to submit my 2018 transactions and I am trying to get it.

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Trina T Ewo

How do I create an account if my cell number was used bu a previous account holder?

I've had my current phone number since I moved to Dallas a month ago. How do I create an account if the previous owner didn't update their info to reflect no longer owning the number?

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