Anonymous
map-marker Porter, Texas

204878

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She went to the wrong address disturbing my neighbor all because she doesn't even speak English and can't follow the navigation prompts. Is she legal? Is she vetted?

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User's recommendation: Don't use Favor. Apparently illegals matter more than citizens.

Isaiah R Gmm

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Verified Buyer
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They took my money never refunded me for the item I didn't receive. Then they keep telling me to pay a certain amount to get it back but goes up everytime I check in about my refund

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Favor Delivery - They took my money never refunded me for the item I didn't receive. Then...
Favor Delivery - They took my money never refunded me for the item I didn't... - Image 2
Contains 1 confidential file for company representatives

They took my money and never refunded me for the item I didn't receive. Then, they kept telling me to pay a certain amount to get it back, but it goes up every time I check in about my refund.

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Loss:
$22
Pros:
  • No pros
Cons:
  • Customer service and drivers

Preferred solution: Full refund

User's recommendation: Don't not shop with them

kameron E Aki

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Verified Reviewer

Refund

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Updated by user Dec 14, 2024

They took money out of my account. It WAS PAID AND PULLED.

The order was made just before 11:30am. The support team supposedly credited me 15 dollars. That was to cover the inconvenience. The driver showed up hours after I left to go back to work.

At 2:30pm and dropped it off on the steps while it was raining. 3 hours later. Now the app wants me to pay for the order AGAIN??? And the support team says the credit they gave me???

Yeah that it was applied to the order in question. This whole thing has been such a headache that I’d rather chew on rusty nails rather than deal with these people again.

Original review Dec 14, 2024

This is just utter ridiculousness. Customer support is worse than the actual app.

I was given $15 for a $23 order that showed up three hours late. As you can imagine, on a Friday that meant going without lunch and now, out of money, the app is asking me to pay twice. Now, here's where the fun begins.

Support says that the account was credited and that the credit was used to pay for that order, but now the app is asking me again to pay for that order. I'm still out of money, out of food, and out of the credit that was once promised to me.

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Loss:
$24
Cons:
  • None get ripped off

Preferred solution: Full refund

User's recommendation: Never in a million years

Marely Tmn

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Verified Buyer
| map-marker Fort Lauderdale, Florida

Tampered food

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Favor Delivery - Tampered food
Contains 1 confidential file for company representatives

He had one of the plates open in front of him like he was messing with the food. The beverages were open as well.

I called the restaurant to report the incident as well. I am very disappointed with this service.

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User's recommendation: Pick up your order yourself

Anonymous

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Verified Buyer
| map-marker Houston, Texas

Wrong order

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Favor Delivery - Wrong order
Favor Delivery - Wrong order - Image 2
Contains 4 confidential files for company representatives

I ordered additional item for my taco soup to make for my family and I. I was in a car accident so that why I couldnt get to the store on my own so I use favor for H-E-B.

For the women, you know when you are pregnant and you crave for certain things and thats what you want. I am very upset because the order I received was not mine and it was very frustrating for me and I know it was for the other customers who received my small order for my soup tonight.

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Tiffany Lpn

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Verified Reviewer

Horrible company to work for

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Favor Delivery - Horrible company to work for

Waited long time and waisted gas and never got paid by scam customer.

Will never accept another delivery.

They say give customer 90 min which Doordash pays on the spot after delivery. Would give 0

No way of calling favor when need help.

Absolutely horrible

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Loss:
$7
Cons:
  • Horrible can not even call
  • Gives customers 90 to scam

User's recommendation: Don't work for

Anonymous

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Verified Buyer
| map-marker Houston, Texas

Not happy

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Favor Delivery - Not happy
Contains 1 confidential file for company representatives

The runner got the wrong size of my drink and chips the fountain drink I order post b .99 and I order 1.99 the runner didn't call at ask if it was okay substitute and it took a hour for me get the order and they change me 2 times and they didn't give me receipt

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Anonymous
map-marker La Marque, Texas

Delivery person issues

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Favor Delivery - Delivery person issues
Favor Delivery - Delivery person issues - Image 2

I was at water burger and one of your delivery drivers came in she was rude she said she was picking up a order for favor she was covered in pet hair so I told her its unsanitary to handle food covered in pet hair she told me she didnt ask for my opinion and to mind my *** business she went to her car sat in the parking lot when I exited the building she proceeded to call ne all kinds of *** and *** its very unprofessional and horrible representation when she said she is working for your company i will never order from favor if this is the kind of people yall hire i attached the picture of driver and license plate to car she was driving

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User's recommendation: Be aware of who delivers your food me being called racial slurs and *** because i was concerned about the sanitation issue of others is insane

1 comment
Guest

I don't see any hair on her. Why did you take her picture? That was a lame move on your part.

TayAna Yds

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Verified Reviewer
| map-marker Irving, Texas

Wrong order

Favor Delivery - Wrong order

I ordered 13 box cookies & a OREO mcFlurry and they gave me a M&M McFlurry and 10 cookies I am allergic to M&Ms so I couldnt even eat my McFlurry and when I got the order, there was no protection no bag it was just the cookies and the McFlurry halfway open sitting on my porch

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Tessa Eph

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Verified Buyer
| map-marker Austin, Texas

Driver issue

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Favor Delivery - Driver issue
Contains 1 confidential file for company representatives

Driver threw food out window at security at our gate and claimed it was delivered than drove off and turned off his app. Avoid this guy

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User's recommendation: Avoid thos guy

Kea Aap
map-marker Austin, Texas

Return fee

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Favor Delivery - Return fee

The runner never called me to report a problem. I use the service extensively and now because of this order you're charging me a bit 20 buck return fee.

What ever favor.

And no one can ever get your team on the phone to quickly resolve issues. No customer service

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Simcha Vmk

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Verified Reviewer

To possibly use them to deliver my food

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I am in the hospital Seton Maine at 1301 W. 38th St.

in Austin Texas. I havent eaten in 18 hours after surgery. I finally got cleared to eat and the cafeteria is closed so I called Torchys at 8:15 to order a special order that the Favor website would not let me place the way I needed it so they told me exactly what to order on the Favor site so that I could pay for my order and get it delivered and then yawls website wouldnt accept my Apple Pay. It wouldnt accept it.

I finally had to enter a new card and when I finally got there, it says it couldnt take my order because that branches are that location is closed, but they arent closed. Theyre waiting for someone to come get my food please

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Loss:
$34
Cons:
  • There is no way to talk to someone to accept aaccountability

Preferred solution: I need my food that now TOTCHY’s is out food and payment and I am starving 34

Anonymous
map-marker Dallas, Texas

Couldn’t verify facial identity

Favor Delivery - Couldn’t verify facial identity
Favor Delivery - Couldn’t verify facial identity - Image 2

I am very highly upset I waited and waited for this weightless and now its telling me what a clear picture of my drivers license that I cannot approve me do I have to be on a Texas drivers license because I am from the state of Ohio

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Verna P Ude

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Verified Reviewer

Never got food had to pick up myself

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The driver never picked up the food. I had to drive to the location for the food and picked it up myself. I want my fee back for the tip and delivery fee.

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Loss:
$13

Preferred solution: Full refund

User's recommendation: Don’t use

Dawit Kbg

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Verified Buyer
| map-marker Austin, Texas

Placed big order favor canceled it never got my refund

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Contains 1 confidential file for company representatives

I don't like how you handle business no order number doesn't have a customer service # that is open never again will I use this platform

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User's recommendation: Use door dash

Resolved
Leighann S Dbr

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Verified Reviewer
| map-marker Houston, Texas

Resolved: Id verification

My id always wrong why cnt I get through with process need to start asap can u contact me at my email or phone number

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